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For changes, cancellations or anything the website cannot do for you yet.
Before you write
If you have a booking, have the booking code from your confirmation email ready. It is the fastest way for us to find your journey.
What we can help with
Changes to an existing booking, resending a ticket, oversized luggage, and anything the website cannot yet do for you. Cancellation terms depend on your booking — ask us and we will tell you what applies.
Response times
We answer during business hours. If your departure is within a few hours and something has gone wrong, say so in the first line of your message.