Plan for the unknowns

Clear answers before travel day

The questions passengers actually ask, answered plainly.

When does the service start?: The first bus leaves on 15 November. You can book any departure from that day onwards right now — the seat is yours from the moment you pay.
How much luggage can I bring?: A large-luggage ticket covers one checked suitcase plus a cabin item per passenger. A cabin-only ticket covers one cabin bag or backpack. More than that needs a second ticket or an agreement in advance.
What happens if my flight is delayed?: Give us your flight number when you book. We cannot hold a departure for one passenger, but with the flight number we can tell a late arrival from a no-show and discuss the options with you.
Can I change or cancel my booking?: Not on the website yet. Write to us with your booking code and we will tell you what applies to your booking.
Where exactly do I meet the shuttle?: At the airport, the marked pick-up bay outside arrivals at Terminal 2B — look for the AirportLux sign. In the city, 1075 Budapest, Rumbach Sebestyén utca 8.
How long does the journey take?: Around forty-five minutes in normal traffic. Morning and late-afternoon peaks are slower; the departure time is fixed, the journey time is not a promise.
Is the shuttle accessible?: The vehicle has a step entrance and is not wheelchair accessible without assistance. Write to us before booking so we can tell you honestly whether we can carry you comfortably.
Do children need their own ticket?: Yes. A child occupies a seat, so a child counts as a passenger.
Why do the two seat numbers not add up?: Because the quotas overlap: a cabin passenger can take a large-luggage place when the cabin quota is full. Adding the two numbers would produce a figure that does not exist.